Refund & Return Policy

www.orderbelbienonline.com.At OrderBelbienOnline.com, customer satisfaction and product quality are our highest priorities. We strive to ensure that every order you receive is accurate, securely packaged, and delivered on time. However, we understand that there may be rare occasions when you might need to request a refund or replacement.

This policy explains the conditions under which refunds, returns, or reshipments are processed.

Eligibility for Refund or Replacement

You may be eligible for a refund, reshipment, or replacement under the following circumstances:

• You received damaged, defective, or incorrect products.
• Your order was not delivered within the guaranteed delivery time (after verifying shipping details and tracking information).
• You received the wrong quantity or medication compared to your confirmed order.
• Your package was lost in transit or never arrived.

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In such cases, please contact our customer service team within 7 days of receiving your order (or from the expected delivery date) so we can investigate and resolve the issue quickly

• Providing notice of cancellation.
• Medication that has been personalised for a customer.
• Medication that is about to expire or deteriorates easily.

Items Not Eligible for Return

For safety and hygiene reasons, we do not accept returns of opened or used medication packages, unless there was an error from our end. Additionally, refunds cannot be issued for:

• Orders where the shipping address provided by the customer was incorrect
• Delays caused by customs clearance, local postal issues, or uncontrollable factors (weather, natural disasters, etc.).
• Products that were correctly delivered as per the order details but are no longer needed or wanted.
• Packages refused by the customer at the time of delivery.

Return Procedure

• Contact customer support to notify us about your intention to return. This should be done immediately if there is a problem, or within 24 hours of receiving your medication.
• If you plan to return the medication, it must be in the same condition that you received it. If the medication has been used, it may no longer be eligible for return or refund.
• Returns must be made within 14 days from the date of arrival.

Refund Process

your refund request is approved, the amount will be credited back to your original payment method within 5–10 business days, depending on your bank or payment provider.

We may issue a partial refund in cases where only a portion of the order was incorrect or missing.

In some cases, we may also offer store credit or a replacement shipment instead of a monetary refund, depending on your preference and product availability.

Replacement Policy

Orders can be cancelled within 24 hours of placement, as long as they have not yet been shipped. If your order has already been dispatched, we cannot cancel it. However, you may still be eligible for a partial refund in certain cases (e.g., delayed or lost orders).

Damaged or Incorrect Products

If you receive the wrong product, damaged packaging, or missing pills, please contact us immediately. We will verify the issue through photos and arrange a free replacement or refund as per your preference. Please note that unopened and unused packages are easier to verify for refund eligibility.

Contact Information

For all refund, replacement, or order-related inquiries, please reach out to us at:

📧 Email: support@orderbelbienonline.com

🌐 Website: www.orderbelbienonline.com

🕐 Support Hours: 24/7 Customer Service Assistance